Effective Date: March 1, 2025

1. Introduction

At Lakshmi Med and Spa LLC, we are fully committed to protecting the privacy and personal information of our clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our facility, book appointments, or engage with us online.
By accessing our services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of personal information:
- Personal Identifiers: Full name, phone number, and email address.
- Health-Related Information: Medical history, allergies, pre-existing conditions, or treatment concerns provided through intake forms.
- Service Preferences: Specific treatments or areas of concern you indicate during consultations.
- Photo/Video Consent Data: Whether you authorize the use of images or videos for marketing purposes.
- Booking and Payment Information: Collected via our booking platform (Square), including appointment details and transaction records.

3. Methods of Collection

Personal information may be collected through:
- Digital intake forms completed prior to services.
- Online booking via Square.
- Direct communication via phone, email, or in person.
- Media consent forms completed before services (if applicable).
- Future website analytics and advertising tools (when implemented).

4. Purpose of Data Collection

The information collected is used for:
- Scheduling and confirming appointments.
- Tailoring services to meet individual client needs.
- Communicating service updates or follow-up information.
- Internal record-keeping and compliance with applicable regulations.
- Marketing and promotional purposes, only with prior client consent.
- Improving operational efficiency and enhancing client experience.

5. Disclosure of Information

Lakshmi Med and Spa LLC does not sell client data. However, client information may be shared under the following limited circumstances:
- With authorized third-party service providers who assist with booking, secure data storage, and operational support.
- With marketing platforms (e.g., social media) when clients explicitly consent to the use of their images/videos.
- As required by law, regulation, or legal process to comply with governmental or regulatory requests.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect the confidentiality, integrity, and security of personal information. All client data is stored in secure digital systems with restricted access.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage system can be guaranteed 100% secure.

7. Data Retention

Client information is retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Upon client request, personal data may be deleted, subject to any legal obligations requiring continued retention.

8. Client Rights and Choices

Clients have the following rights regarding their personal information:
- To request access to the personal data we hold.
- To request correction or updates to any inaccuracies.
- To request deletion of personal information (where legally permissible).
- To withdraw consent for marketing communications or use of photos/videos at any time.
To exercise these rights, clients may contact us using the information provided in Section 13.

9. Photography and Video Policy

Clients may be photographed or recorded before, during, or after services only if they have signed a media consent form. If consent is denied, no images or videos will be captured. Clients who consent may have their images used for promotional purposes, including social media, website content, or educational materials.

10. Website Data Collection

Our website may collect limited information to help us understand how visitors interact with our online content. This data may include general site traffic statistics, such as page views and visit duration, to help us enhance user experience and improve our services. Any data collected is anonymous and does not personally identify visitors unless voluntarily submitted through forms, such as appointment requests or contact inquiries.

11. Reviews and Testimonials

We encourage clients to leave reviews on Google and Yelp to help others learn about our services. We do not currently collect or publish testimonials directly on our website.

12. Marketing Communications

We may periodically send promotional emails or text messages regarding new services, special offers, or events. Clients will have the option to opt out of receiving marketing communications at any time.

13. Cancellations and No-Show Policy

Clients must cancel or reschedule appointments at least 24 hours in advance. Late cancellations (less than 24 hours) may incur a fee. No-shows will not be eligible for refunds.

14. Age Policy

There are no formal age restrictions at this time; however, certain treatments may not be suitable for minors. Parental consent may be required for clients under 18.

15. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. All updates will be posted on our website, and the effective date will be revised accordingly.

16. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, clients may contact:

Lakshmi Med and Spa LLC
13720 Burbank Blvd
Sherman Oaks, CA 91401
Email: lakshmimedspa@gmail.com
Phone: (818) 616-1001
Website: www.lakshmimedspa.com